I recently participated in one of Cisco’s Collaboration User Group (CUG) briefings on scripting their Contact Center Express product. While I took the official class, UCCXD, I haven’t really had to do much with it because we had a vendor taking care of stuff for us. Well, that has now gone by the wayside so I’m trying to get myself back up to date on how to manage the application powering our call center. I had forgotten how much of a PITA it was to find the scripting documentation on Cisco’s site, so after finding it I thought it prudent to Provide a listing and some links here so I can find it later (and for you if you need it.)
The scripting documentation for UCCX is organized into 3 separate documents. The general link for all supported version is to here. The links below are for the current 9.0 release.
- The Getting Started Guide– Intro to the Script Editor application and basics of UCCX programming.
- Step Reference Guide– Describes the various different steps available for decision making.
- Expression Reference Guide– Describes the various supported expressions available.
One thing I learned in the CUG briefing is that included in each version’s documentation bundle, but evidently not linked anywhere that I can find on Cisco’s site, is a Sample Script Repository. This is updated for each release.
Finally if you work with Cisco collaboration/ voice products much I highly recommend that you think about joining CUG as it has proven to be a very nice resource not only with troubleshooting problems with production release software but also to gain access to betas of what’s coming next.