A how-to on cold calling from the customer perspective

Now that I’m back from my second tech conference in less than two months I am fully into the cold call season and I am once again reminded why I keep meaning to buy a burner phone and setup a Gmail account before I register next year. It seems every time I get back I am destined to months of “I am so glad you expressed deep interest in our product and I’d love to tell you more about it” when the reality is “I am calling you because you weren’t nimble enough to lunge away from our team of booth people who are paid or retained based on as many scans they can get. Most often when I get these calls or e-mails I’ll give each company a courteous thanks but no thanks and after that the iDivert button gets worn out. The genesis of this post is two-fold. First a cold call this morning that was actually destined for my boss but when informed he wasn’t here went into telling how glad the person was that I had personally expressed interest in their product, WTF? This first event reminded me of a second, where a few months ago I was at a mixer preceding a vendor supplied training when I was approached by a bevy of 20 something Inside Sales Engineers and asked “what can I do to actually get you to listen?” From this I thought that just in case a young Padawan Sales Rep/Engineer happens to …

Veeam Backup Repository Best Practices Session Notes

After a couple days off I’m back to some promised VeeamON content. A nice problem that VeeamON had this year is the session choices were much more diverse and there were a lot more of them. Unfortunately this led to some overlap of some really great sessions. A friend of mine, Jaison Bailey of vBrisket fame and fortune, got tied up in another session and was unable to attend what I considered one of the best breakout sessions all week, Anton Gostev‘s Backup Repository Best Practices so he asked me to post my notes. For those not too familiar with Veeam repos they can essentially be any manner of addressable disk space, whether local, DAS, NAS, SAN or even cloud, but when you start taking performance into account you have to get much more specific. Gostev, who is the Product Manager for Backup & Replication, lines out the way to do it right. Anyway, here’s the notes including links to information when possible. Any notations I have are in bold and italicized. Don’t underestimate the importance of Performance Performance issues may impact RTOs Five Factors of choosing Storage Reliability Fast backups Fast restores DR from complete storage loss Lowest Cost Ultimate backup Architecture Fast, reliable primary storage for fastest backups, then backup copy to Secondary storage both onsite AND offsite Limit number of RP on primary, leverage cheap secondary Selectively create offsite copies to tape, dr site, or cloud Best Repo: Low End Any Windows or Linux Server Can also serve …

Presenting at VeeamON 2015: Design, Manage and Test Your Data Protection with Veeam Availabilty Suite

Last week I was presented with the honor of being invited to speak at Veeam Software‘s annual user conference, VeeamON. While this was not my first time doing so I was very happy with the end result this year, with 30-40 attendees and positive feedback both from people I knew beforehand as well as new acquaintances who attended. My session is what I like to think of as the 1-1000 MPH with Veeam, specifically targeting the SMB space but with lots of general guidelines for how to get your DR system up and running fast and as error-free as possible. Some of the things I do with Veeam buck the Best Practices guide but we have been able to maintain high levels of protection over many years without much interruption. The session starts with the basics of designing your DR plan, then designing your Veeam infrastructure components to suit your needs, followed by tips for the actual implementation and other tricks and gotchas I’ve run into over the years. Anyway due to the amount of information that was covered I promised attendee’s that I would put my slide deck out here for reference so here it is. If anybody has comments, questions or anything in between please feel free to reach out to me either through the comments here or on twitter. For attendees please keep an eye on your e-mail and the #VeeamON hashtag as the videos of all presentations should be made available in the coming weeks. This …

VeeamON 2014: Conference Season Veeam Style

I write this aboard about the coolest painted plane I’ve had the pleasure of flying on, en route to Las Vegas, NV to attend and speak at the inaugural VeeamON conference being held at the Cosmopolitan.  The conference is being held by Veeam Software, one of the leaders in virtualization backup, known best for its Veeam Backup & Replication product. The conference itself represents a pretty big milestone for a global company who in my opinion has done a very solid job of getting social right from the corporate standpoint. It is also going to time well due to the pending version 8 release of Backup & Replication. I have been working with Veeam’s Backup & Replication software for a little over four years now and find it to be both powerful as well as easy to use, a nice combination when talking about the product responsible for the safety of your data. I will be speaking about my experiences with this software package from the small government organization standpoint and how it helps us deal with some of the particular challenges that come from being in that segment. My session will be on Wednesday at 8:30 AM. This will be my first time speaking in this type of setting so we’ll see how it goes, but there will be no shortage of seasoned veterans providing sessions. Others speaking include a great deal of the staff from Veeam including Anton Gostev, Doug Hazelman, Rick Vanover, & Ben Milligan and those …